We'd love to hear from you. Let us know how we're doing!
"Wanted to let you know that I received my blowpipe today and how pleased I am with it. It is perfect and to let Rob know that I am very happy with the quality workmanship. I would not hesitate to have my pipes worked on/repaired via Kinnaird's. Thank you!" -William, June 2012
"Everyone that I know that has worked with you has had a positive result. Thanks! Thanks for standing behind your products." -online survey, April 2011
"When I was changing from a hide to a synthetic bag, I appreciated getting a very informative email response from Rob answering my questions. I purchased a Bannatyne bag which I am very happy with" -online survey, April 2011
"I never need to worry that you guys will "lose" my order or take too long to ship it. The speed and efficiency is fantastic." -online survey, April 2011
"Whenever possible I get members of my pipe band to switch to your drone reeds. It makes my job of setting up the sound so much easier, as they never fail, are rock solid, and are so low maintenance. Virtually plug and play." -online survey April 2011
"The new reeds came on line this morning in a manner of minutes. They are absolutely superb. I found myself listening to the drones; they were a beautiful sound in themselves with not a vestigial trace of harshness- and that after only a few minutes. Even better the four reeds worked together in a way I have never heard. The drones blended to perfection, but they also included the chanter. Normally there are the drones and the chanter is separate and on top; here they worked together and it was very beautiful. It was very musical indeed. Thank you for this." -John Kidd, Oct 2010
"Received the mouthpiece that I ordered yesterday... this morning! This is outstanding service, and I sincerely appreciate your prompt attention to my relatively small order." - Bill Ramsay, Sept 1 2010
"If I have piping students, I always refer them to Kinnairds for bagpipes and piping supplies. I like that Kinnairds understands and encourages new comers to the bagpipes. I especially like that every new set of bagpipes are set up with reeds properly, often with "extra perks" and always available instruction and questions answered if required." - online survey April 2012
"this is great. I pulled the reeds out of the box, seated them, fired up and after 30 seconds of tuning I was playing away.....unbelievable! Been messing with EzeeDrone reeds unsuccessfully for a month. Well done and thanks!!" -Sandy Spenceley, July 2011
"From bagpipe supplies, to personal gift supplies, I an definitely count on this shop to meet my Scottish Cultural needs!!! I used to have to order supplies from overseas, but not any more!!" -Online Survey April 2010
"Great personal service.....and intelligent, informed staff!!!" -Online Survey April 2010
"I have only good things to say about my experiences with you. I have recommended you to people from as far away as Chile. I am originally from Nova Scotia and have also highly recommended you to anybody who listens." -online survey April 2010
"I appreciate the great service. I always feel Kinnaird's goes to great lengths to deliver the items I need quickly." -online survey April 2010
"I love both sets of my Carbon Fibre Drone Reeds! They're amazing! Best reeds I've ever played" -Online Survey April 2010
"I just wanted to let you know that we received our wedding rings today. They are beautiful:) Thank you so much for the prompt and courteous service…it was much appreciated and the rings are even better than I could have imagined!!! -Carol Edwards, May 2010
"Yesterday morning I phoned in an order for various pipe maintenance items and a set of Kinnaird drone reeds.
The sales clerk was very courteous and helpful and, as a result, it took no time at all to complete the order.
I was then pleasantly surprised to receive the items today (barely 24hrs later) in the mail.
I just want to say, well done on the first class service that you provide. I'll definitely be recommending you to other people in the piping world. Cheers" - Eddy Hodgson, March 2010
"Some time ago i was in contact with you regarding your carbon fibre drone reeds for my 1996 Warnock Pipes. Well, I purchased a set and I am very impressed. They are rock steady and sound great. other pipers in the band have passed comments on the rich sound of my drones, and have thought that they were cane. Warnock pipes are made here in my home town of Cookstown,Northern Ireland. I bought the regular reeds as you suggested. Just thought i would pass on the good news for your information. You make a brilliant reed, and thanks for the playing experience. i will keep on telling others about your reeds. Thanks again. -Roland Allen, May 2009
"I just received a set of your regular carbon fiber drone reeds after ordering them from Henderson Imports. They were recommended by several pipers I respect as replacements for my worn reeds, and I wanted to tell you they are NICE. Popped them in, adjusted to my cranky old Tweedies and my blowing, and they struck in, shut off and sounded great in between. Easiest reed replacement I've ever done on those finicky pipes. Can't wait to try them in my newer pipes to see how they do. Thanks for a good product that lives up to its hype." -Gloria Culp, March 2010
"I just thought I´d take the opportunity and comment on your Kinnaird Drone Reeds. I now have two sets, and I must say that so far they are definitely the best overall synthetic Reeds I've tried. And I've tried a few. They have a rich and well balanced sound. They are very steady and air efficient and give the best cut-offs of any synthetics I've tried." -John Follin May 2009
"I recently purchased a carbon fibre drone reed from you. It has made an incredible difference to the sound of the drones. I am also pleased that I cannot overblow it which has been a bad habit of mine. I just wanted to say thank you for a superior product." -Bill McCracken March 2009
" I am on cloud 9 right now, and I hope I never come down. I have been a pipe student for over a year now. I started on a set of Pettigrews, and recently switched to McCallums. From the time I started on the pipes, I have had to use crutches with regard to my drones. Under my right arm, the crutch known as "Drone Reed Extenders." Under the Left, the crutch know as "Drone Valves." As of tonight, I have been freed from them both!!! I have tried playing two other brands of drone reeds without my crutches, the results were more than disasterous (and it's not because I have gotten stronger or my playing has become steadier; I tried to go without my crutches with Major Brand X two days ago, same horrid results). I thought that I would just use the bass drone reed at first for about a week or so, because I thought I would have to get used to them one at a time. So I put in the bass reed, set it up per the instructions on your website, and put it in with no reed extender. I blew up my bag, tried to strike in....no sound. I knew it had to be the valve. Blew the bag up again, got a hoot out of it so I knew it would sound. I struck in my pipes and was amazed at the sound. After playing a tune, it was like a drug; I was like "I gotta have more." So I put in the outside tenor, no extender, and no valve, pure magic! I could barely contain myself. Then I decided to go all the way, all the time thinking to myself "there's no way I'll be able to keep them going, or have clean strike-ins and cut-offs. Not with all three of them in and no valves. Especially since I had a few drinks and was feeling extra relaxed (usually when I don't play so well). I blew up my pipebag, struck them in and was instantly transported to Tone Nirvana! I just kept playing and playing, by the end...there were tears streaming down my cheeks, I kid you not; I was that happy! It felt exactly like I had been on crutches the past year and a half, and then suddenly I was free from them...unfettered...unburdened! I was free to march bravely forward into my piping journey! Even as I'm writing this, all I can think about is band practice this coming Monday, striking in my pipes, and knowing all the other students with be thinking..."Man, Andy got ahold of some Tone..." Thank you Kinnaird!!!" -Andrew Bryan April 2009
"I've always been happy with your service. The Kinnaird Kanister is the simplest moisture control system I've used." - Online survey March 29, 2007
"You make an extremely warm sounding reed and I love playing them....When I saw a fellow Canadian machining reeds, I had to go for it and they sound out of this world. I'm so happy with your products. " -Rick Fessenden Jan.1, 2008
"I have been playing a set of your reeds for a short while. In the past I was a dedicated Rocket reed user. I am now playing an easy set with the lower tuning bass on in my Blackwood Dunbar pipes. I am writing to tell you that I have never played a better reed, and I have tried everything. These reeds have great tone, were easy to set up and are the most air efficient I have ever played. I could not be happier and have ended my search for the best reed. If I need to buy another set it will be Kinnaird." - Dave Gallagher February 2008
"I'm very impressed with your service and I will recommend Kinnaird to all the members of our piping school. It's refreshing to see such good customer care." - G. Cesari March 2008
"Best drone reeds on the planet!" -online survey April 2008
"I am enjoying your little bits of history in your emails as well as the date pad. I use some of the info for my students. I always try to bring in a bit of Scottish History and related Clan backgrounds during my lessons. Other items, like this week's sporran are great. Keep up the good work. I know other members of our band do read your articles."- online survey
"These are the best drone reeds I have ever used, and I have been playing the pipes for 50 years" -online survey
"It's always been a delight in dealing with anyone at Kinnaird's whenever I've needed to order something or have had a question about some matter. Your prices are competitive and everyone that I have ever had contact with, either on the phone or via email, has been very helpful." -online survey
"I haven't purchased anything on line,but met with folks from your store at the Highland Games in Ellerslie. The information that I got was invaluable in terms of new products and the pro's and con's of each (bag type). I ended up buying some things and have yet to make the leap to a zipper pipe bag.
Love the web site/newsletter and we have a person in the band who has attended the piping camp. It comes highly recommended. Hope to see you in the future. " -online survey
"I was so impressed by the product I ordered and the speed it was sent to me. You will definitely get my business in the future when I need products, again thank you." -online survey
"When looking for a set of pipes a couple of years ago,your company came very highly recommended for both product and service. Glad I listened to their advice! I continue to be very pleased with my pipes and subsequent purchases." -online survey
"Rob really listened to my concerns about getting a pipe reed with comfortable strength that sounded good. It is so nice to have genuine help. I will continue to recommend you to my students." -online survey
"You were very helpful in making the blow stock piece for me. I was very impressed in how fast you returned e-mails. You do great custom work and repairs, have used you twice and was very pleased." -online survey
"Your lower bass is the best bass reed I've ever used, and I've tried about everything out there, including cane. It has the richness of cane, with unsurpassed steadiness. I have a set of 1920 Robertsons and the difference the lower bass made was incredible. :) " -Hope, May 2008